Orders are placed via our website nordicgentry.com. By completing your order, you agree to our terms and conditions. A binding purchase agreement is established when you receive an order confirmation from us.

We reserve the right to:

• Adjust your order if we are unable to fulfill the order in full for technical or logistical reasons
• Combine multiple orders into one delivery
• Cancel orders that contain incorrect or incomplete personal information

If you have any questions about the ordering process, please contact our customer service at info@nordicgentry.com.

All prices on nordicgentry.com are stated in Swedish kronor (SEK) including VAT.

Payment methods

In collaboration with Klarna, we offer the following payment options:

• Pay directly – immediate payment
• Pay later – 30 day invoice
• Installment payment – ​​6, 12, 24 or 36 months

When you complete your purchase, you agree to both our terms and conditions and Klarna's terms and conditions.

Returning customer? If you have shopped via Klarna before, you only need to enter your email address and postal address - the rest of the information is retrieved automatically.

Credit check: When choosing the "Pay later" payment method, Klarna carries out a credit check. This does not affect your credit rating and is not visible to other parties. If credit is not granted, the payment option "Pay immediately" is offered.

By selecting "Pay Later", you agree to pay within 30 days. Payment after the due date may result in late fees.

For more information about Klarna's payment terms, visit www.klarna.se or contact their customer service.

Cardholder responsibilities

As a cardholder, you are responsible for notifying your bank of any unusual activity on your account. Nordic Gentry complies with PCI DSS security requirements to ensure the secure handling of credit and debit card transactions.

We deliver to all of Sweden via PostNord, Airmee and Early Bird.

Delivery options

PostNord MyPack – Your package is delivered to a delivery point in your area. You will receive an SMS notification from PostNord when the package is ready for collection. Via PostNord's app, you can choose which delivery point suits you best.

Airmee – Home delivery directly to your door between 5:00 PM and 10:00 PM. Orders placed before 1:00 PM are normally shipped the same day and delivered the following day. You will receive an SMS with a tracking link when Airmee picks up your package from our warehouse.

Early Bird – Delivery to your mailbox before 07:00 in conjunction with the morning newspaper delivery (larger packages are placed at the door). Via the Early Bird tracking link you can follow your package in real time.

Available delivery options will appear at checkout after you enter your zip code.

Delivery time

We normally process and pack your order within one business day. Once the package has left our warehouse, responsibility passes to the chosen shipping partner. Normal delivery time is 1-3 business days, but local variations may occur.

Tracking

When your order is packed and shipped, you will receive a delivery confirmation with a tracking link to your email address.

If you don't pick up your package

Packages at drop-off locations must be picked up within 14 days. If you miss this deadline, the package will be automatically returned to us and is not covered by the right of withdrawal. You are welcome to place a new order.

Delays

In case of delays, we recommend that you contact the relevant shipping company directly:

• PostNord: postnord.se
• Airmee: airmee.com
• Early Bird: earlybird.se

If you wish to cancel your purchase due to delay, please contact our customer service at info@nordicgentry.com.

You have the right to complain about damaged, defective or incorrectly shipped products according to the Consumer Sales Act. The right to complain only applies if the damage occurred before you received the product.

How to advertise

Contact our customer service as soon as possible after receiving the delivery and state:

• Order number (found on order confirmation, delivery note and invoice)
• Your name and contact details
• Product name and quantity being claimed
• Reason for complaint

If the complaint is approved, we will deliver a new product or offer a refund. We reserve the right to refuse complaints that are deemed unfounded. We always follow the recommendations of the Swedish National Board of Complaints.

As a consumer, you have a 14-day right of withdrawal according to the Distance and Off-Premises Contracts Act (LODA). The right of withdrawal begins on the day you receive the package.

Important: The right of withdrawal does not apply if you:

• Broken product packaging
• Marked or damaged product

In the event of a defective, damaged product or incorrect delivery, the terms and conditions for complaints apply instead.

How to return

Always contact our customer service before returning via info@nordicgentry.com and state:

• Order number
• Your name and contact details
• Product name and quantity being returned
• Reason for return

Pack the products well, preferably in the original packaging. You are responsible for the return shipping costs and are responsible for ensuring that the products are not damaged during transport.

The return is sent to:

Nordic Trade Consortium AB

[Return address]

[Postal code and city]

Refunds will be made within 14 days after we have received and approved your return.

When you order from nordicgentry.com, we collect necessary personal data to process your order, deliver and notify you about your package. Nordic Trade Consortium AB is responsible for ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR).

By accepting our terms of purchase, you agree to your information being saved in our customer register.

Detailed information about how we process personal data and which cookies we use can be found in our Privacy and Cookie Policy.

Nordic Gentry follows the recommendations of the Swedish National Board of Complaints and Swedish law in case of any disputes.

In case of complaints, please first contact our customer service so that we can try to resolve the matter. You can also register a case via the European Commission's online complaints platform.

In the event of a dispute regarding the interpretation or application of these terms and conditions, Swedish law shall apply.

If you have any questions or concerns about our terms of purchase, please contact our customer service at info@nordicgentry.com.